Why Choose Citywide Building Maintenance?
When you work with Citywide you can consider us an extension of your team. Quality and your satisfaction are guaranteed from “the walk-thru” to the fulfillment of your contract and beyond. Our goal is to partner with you to develop customized cleaning solutions that will best fit your daily needs and not exceed your budget. We perform a detailed walkthrough of your facility to measure and identify all areas needed to propose a set of specifications to be agreed upon prior to entering into an agreement.
The method of cleaning we have developed focuses on consistently cleaning the high traffic areas of your facility daily, while addressing areas to be detailed weekly, on an easy to follow schedule. Our QC specialists will meet with you on a monthly basis to make sure the cleaning being done is meeting your expectations. Our QC specialists conduct a 50-point, real time mobile cleaning inspection upon their visit that helps identify areas for improvement.
Citywide employees are the key to upholding the image we have built for ourselves over the past 3 decades. Being a family owned company we place value in knowing, hiring great service employees is a vital part of being an asset to our customers. In recruiting our staff, we first run background checks & require drug testing to ensure we are recruiting qualified cleaning and maintenance technicians.
Once brought on board, our technicians go through our janitorial training program continuing education on zone & team cleaning, sustainability & green cleaning methods, carpet & hard floor surface care and team communications offer our technicians the skills our they need to get the job done!
Communication is the key to our success. With an assigned account manager you will always know who to reach out to when you have a request or concern regarding your facility. Your request can be emailed or called into us for a prompt response 7 days a week. Your request is documented, work ticketed for service & targeted for completion within 24 hours.
Digital QCS
Citywide has implemented a digital quality control system that ensures your facility looks it’s best.
Real time customized inspections performed
Detailed QC inspection results including pictures
Deficient item trends identified for corrective action
Work ticketing system for all requests & concerns
Communication
Our reputation and drive for excellent customer service relies on consistent communication.
Continuous ownership involvement
Designated account executive
Available 24/7 to service your needs
One day average resolution time for all requests and concerns
Safety
Citywide is bonded and insured and administers it’s janitorial training to all employees prior to setting foot on the job. All employees wear uniforms & ID Badges while on the job and go through an initial screening before they are hired including background checks.
Quality Control
When you work with Citywide we don’t just promise consistency, we prove it. Citywide has implemented a digital quality control system that will ensure your facility looks its best. Implementing this program has allowed us to perform real time inspections of your facility with handheld devices to document our visits. Inspection results are then shared with our team of experts to continuously improve the image of your facility by maintaining the expectations developed in your specifications.
Since the implementation of this program we have experienced 96% customer retention, logged over 1,000 inspections reviewing over 10,000 individual items and have achieved average inspection scores of 95%. We provide our employees the opportunity to improve every day keeping in mind your expectations are our goals.
QRS Graphical Workloading
Leading the industry in innovative ways to maintain facilities we have developed a graphical work loading program that allows us to identify:
- Entrances & Stairways
- Executive Areas
- Offices & Cubicles
- Bathrooms
- Common Hallways
- Cafeterias & More
Graphical Workloading Benefits
- Efficient employee training exercises
- Specific job assignments and areas
- Improved employee accountability
- Targeted quality control management visits
